Delivery policy

Payments

A payment must be received on Sunday before midnight to guarantee the delivery on Wednesday. A membership costs  includes 4 deliveries. Your subscription is automatically renewed after 4 deliveries, but you will always receive a reminder email a few days before being charged. You always have the choice to cancel your membership after a set of 4 deliveries.

 

Delivery rules

Your individually labeled bag will be available at the delivery point of your choice (see exact location when choosing your dates of deliveries) on Wednesday, from 1 to 5:30 pm for school deliveries and to 6 pm for doorstep deliveries.

If you choose for a shared point of delivery, please do not take someone else's bag.

 

Reusable bags deposit and rules

Our bags are to be reused every week. At the beginning of your membership, we ask you to make a deposit of $20 (refundable) to cover the cost of 2 provided insulated bags both tagged with your name. Those bags will be used in rotation for all your deliveries. 

 

For shared point of deliveries (like schools and stores): please, return your empty bag(s) to school before or on the day of your next delivery.

 

For Home deliveries: please, place your empty bag(s) on your doorstep before 1 pm, on the day of your next delivery.

 

If you forget to return the bag(s), we will need to use a waxed box for your next delivery.

 

If you don't return your 2 labeled bags at the end of your membership, we will need to keep your deposit to cover the cost of new bags.

 

If you decide to stop your membership, at the end of your 4 last deliveries, you need to return the 2 bags and the deposit will be refunded to your account.

Add on items

If you choose for add on items, they will be delivered at the same time as your produce bag. The add on items will be placed in a separate tote bag. We ask a deposit of $5 to cover the cost of 2 tote bags that we will use in rotation for all your deliveries. The deposit will return to your account when you decide to stop your membership, at the end of your 4 last deliveries. If you don't return your 2 labeled bags at the end of your membership, we will need to keep your deposit to cover the cost of new bags.

Produce quality and freshness

All the produce of your share is 100% organic, locally grown and fresh. In case the local produce is not certified organic, it will always be transparently communicated. We use insulated bags to keep your produce as fresh as possible.

Please, store your produce, fish and eggs immediately in the fridge once you get home. We can’t guarantee produce freshness past the designated pick-up time.

Delivery pick up and product issue

If you are unable to pick up your bag on a delivery day, please ask a family member or friend to pick it up for you. If you know that you will be out of town around the day of a delivery, please login to your member account by Sunday night prior to your next delivery and move your date of delivery to the week of your choice. 

 

If you chose for a shared point of delivery (a school or store) and that your bag isn’t picked up by 5:30pm, it may be donated.

 

If you have any issue with a delivery, please reach out to us and we will do our best to fix it!

 

If you're not completely satisfied with your products, or find an item missing from your order, we will gladly make it up to you in your next delivery with the same item or an item of similar value.

Membership cancellation

You can cancel your membership after 4 deliveries. Just send us a message and we will make sure your payment will not automatically reoccur.

Zero-Waste Policy: click here to discover our zero-waste philosophy.